Introduction
AMA Global Insurance ("AGI", "we", "us", or "our") is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or engage with us as a B2B distribution partner.
As a captive insurance company operating in the travel insurance and non-insurance product space, we process data in the course of providing our insurance products, value add-ons, and partner services. Please read this policy carefully. By using our website or services, you consent to the practices described here.
Scope: This policy applies to information collected through our website, email communications, partner onboarding processes, and any other interactions you have with AGI as an organisation.
Information We Collect
We collect information in the following categories depending on your relationship with us:
2.1 Information You Provide Directly
- Name, job title, and company name when submitting partnership enquiries or contact forms
- Business email address and phone number for communication purposes
- Information about your distribution channel, target market, and product interests
- Documents submitted during partner onboarding and KYC processes
- Correspondence and messages exchanged with our team
2.2 Information Collected Automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent, referring URLs, and navigation patterns on our website
- Cookie identifiers and similar tracking technologies (see Section 8)
- Geolocation data at a country or city level derived from your IP address
2.3 Information from Third Parties
- Business contact information from industry directories or professional networks
- Information provided by referral partners introducing you to AGI
- Regulatory and compliance data from authorised databases during partner verification
How We Use Information
We use the information we collect for the following purposes:
- To respond to your partnership enquiries, provide product information, and facilitate onboarding
- To communicate about AGI products, updates, and commercial proposals relevant to your channel
- To process and administer insurance distribution agreements and contractual obligations
- To comply with applicable insurance regulations, anti-money laundering laws, and KYC requirements
- To improve our website, products, and partner experience through analytics and feedback
- To detect, prevent, and respond to fraud, security incidents, or misuse of our services
- To send service-related communications such as product updates or policy changes
We process personal data on the lawful bases of contractual necessity, legitimate business interests, legal compliance, and — where required — explicit consent.
Information Sharing
AGI does not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
4.1 Service Providers
We engage trusted third-party service providers to support our operations — including CRM platforms, email service providers, analytics tools, and IT infrastructure. These providers process data only on our behalf and under strict confidentiality agreements.
4.2 Distribution Partners
Where you are a distribution partner or referral, relevant business information may be shared with co-distribution or co-insurance parties as necessary to fulfil contractual arrangements.
4.3 Legal & Regulatory Requirements
We may disclose information where required by applicable law, court order, regulatory authority, or to protect the rights, property, or safety of AGI, its partners, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
We will never share your personal information with third parties for their own marketing purposes without your explicit consent.
Data Security
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit using TLS/SSL protocols
- Access controls and role-based permissions for internal systems
- Regular security assessments and vulnerability management
- Staff training on data protection and information security practices
- Incident response procedures for data breach detection and notification
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and regulation. Specifically:
- Partner enquiry and contact data is retained for up to 3 years from last interaction
- Active partner and contractual data is retained for the duration of the relationship plus 7 years
- Website analytics data is retained in anonymised or aggregated form
- Regulatory and compliance records are retained as required by applicable insurance law
When data is no longer required, we securely delete or anonymise it in accordance with our data disposal procedures.
Your Rights
Depending on your location and applicable data protection legislation, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data where no longer necessary or lawful to retain
- Restriction: Request that we limit processing of your data in certain circumstances
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, please contact us at the details provided in Section 12. We will respond within 30 days of receiving a verifiable request.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how the site is used.
Types of Cookies We Use
- Essential cookies: Required for the website to function correctly — no consent needed
- Analytics cookies: Help us understand page visits, navigation paths, and usage patterns
- Preference cookies: Remember your settings and customisation choices
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not use advertising or cross-site tracking cookies.
Third-Party Links
Our website may contain links to third-party websites, partner portals, or external resources. These sites operate under their own privacy policies, which we have no control over. We encourage you to review the privacy policy of any third-party site you visit. AGI is not responsible for the content or privacy practices of external sites.
Children's Privacy
Our website and services are directed exclusively at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Where changes are material, we will notify active partners by email or through our partner portal. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection team:
Data Protection & Privacy
We aim to respond to all privacy-related enquiries within 5 business days.