Product Overview

Convenient Access to Medical Professionals

Finding timely medical advice can be challenging, especially while travelling, during late hours, or when immediate guidance is needed. Telehealth Assist provides convenient access to licensed doctors through secure digital channels, helping customers receive medical support wherever they are.

The service offers a practical healthcare benefit that can be used frequently, making it one of the most valuable and visible value add-ons within insurance, employee benefits, membership programmes, and travel services.

Telehealth Assist — doctor video consultation

Key Features

What's Included

Access qualified doctors and healthcare guidance through secure digital consultations.

Video Consultations

Connect with licensed doctors through secure video calls for real-time medical consultations and health guidance.

Voice Consultations

Speak directly with a doctor over the phone when video consultations are not preferred or available.

Online Medical Chat

Receive medical guidance through secure online messaging and chat services.

Health Advice and Guidance

Get professional medical advice for common illnesses, symptoms, and non-emergency health concerns.

Specialist Referrals

Where appropriate, doctors may recommend specialist consultations or further medical evaluation.

Prescription Support

Digital prescriptions may be provided where permitted by local regulations and jurisdictional requirements.

Multi-Language Support

Access healthcare guidance through a network of doctors supporting multiple languages.

Family Coverage Options

Coverage can be extended to family members, depending on the selected programme or partner arrangement.

How It Works

Simple Access to Healthcare Support

Access the Telehealth Assist platform through the partner portal, website, or mobile application.

Register Your Request

Access the Telehealth Assist platform through the partner portal, website, or mobile application.

Choose Your Consultation Method

Select video, voice, or chat consultation based on your preference and availability.

Connect with a Doctor

A qualified doctor reviews your concerns and provides medical guidance and recommendations.

Receive Ongoing Support

If required, doctors may provide follow-up guidance, referrals, or additional healthcare recommendations.

Who It's For

Built for Every Distribution Partner

Telehealth Assist is a versatile add-on that enhances propositions across a wide range of B2B channels and customer segments.

Travel Insurance Partners

Bundle Telehealth Assist with Schengen or A2A travel plans to give travellers instant medical access abroad — reducing panic-driven hospital visits and minor claims.

Expat Health Platforms

A natural fit with Expat Health Insurance — giving expatriates access to doctors who understand global healthcare contexts, in multiple languages, wherever they are based.

Corporate HR & Employee Benefits

Offer employees anytime access to medical advice as part of a comprehensive benefits package — reducing absenteeism and improving workforce wellbeing at scale.

Affinity & Membership Programs

Enhance membership propositions for banks, loyalty clubs, and card programmes — where Telehealth access drives tangible, everyday perceived value beyond insurance cover.

Partner Advantage

Why Distribute Telehealth Assist

A high-usage healthcare benefit that enhances customer engagement and strengthens your value proposition.

High Customer Engagement

Unlike traditional insurance benefits that may only be used during claims, Telehealth Assist provides ongoing healthcare value throughout the year.

Enhances Insurance Products

An ideal companion for travel insurance, health insurance, and assistance programmes.

Strengthens Employee Benefits

Provides employees and their families with convenient access to healthcare support.

Valuable Travel Companion

Offers medical guidance when customers are travelling away from their regular healthcare providers.

Improves Customer Satisfaction

Customers appreciate benefits that provide immediate and practical assistance when needed.

Suitable Across Multiple Industries

Can be distributed through insurers, banks, employee benefit programmes, travel companies, membership organisations, and healthcare platforms.