Emergency Response

Ground Ambulance Assist

Ground Ambulance Assist gives your customers 24/7 access to coordinated ambulance response — dispatched, tracked, and managed by a dedicated operations team so they never have to figure out a medical emergency alone.

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Product Overview

Real Emergency Support. Not Just a Policy.

Ground Ambulance Assist solves a critical gap in the insurance proposition: insurance pays after the event, but it doesn't help during it. This add-on does. It transforms the customer's experience of a medical emergency from one of panic and confusion into one where help is coordinated, fast, and certain — and that experience is the difference between a customer who renews and one who doesn't.

Ground Ambulance Assist — 24/7 emergency ambulance dispatch
Why It Exists

Insurance Pays After. We Help During.

A travel insurance or health insurance policy is a financial instrument. It pays claims. It reimburses costs. It settles bills. What it cannot do — and was never designed to do — is coordinate help in the twenty minutes between a medical emergency occurring and an ambulance arriving. That gap is where Ground Ambulance Assist lives. It is the layer of real-world support that insurance propositions have always needed but rarely included. For your customers, the difference between having Ground Ambulance Assist and not having it is the difference between a crisis that is managed and one that is not.

Speed Is the Variable That Matters

In a cardiac emergency, every minute without intervention reduces survival odds by approximately 10%. For stroke, brain tissue dies at a rate of 1.9 million neurons per minute without treatment. Ground Ambulance Assist is engineered to minimise the time between emergency and response.

Most Customers Don't Know Who to Call

In an unfamiliar city — or even in their home market under extreme stress — most people do not know the direct number of a private ambulance operator, cannot assess which hospital is closest or most appropriate, and cannot manage a phone call and a patient simultaneously. We do all of this for them.

The Moment Customers Remember Forever

A customer who experiences a medical emergency and receives fast, coordinated, professional assistance through their insurer or card programme does not forget it. This is the moment that builds long-term loyalty, drives renewal, and generates the word-of-mouth recommendations that no marketing budget can replicate.

Service Capabilities

What Ground Ambulance Assist Delivers.

A comprehensive emergency coordination and dispatch capability — designed to function seamlessly in the most stressful moments a customer will ever experience. Contact our team for full service scope and commercial terms.

24/7 Emergency Dispatch Coordination

A dedicated emergency operations team answers every call — day, night, weekends, and public holidays — and immediately initiates ambulance dispatch to the customer's location. No IVR menus, no queuing, no callbacks. A human coordinator answers and begins coordinating within seconds of the call connecting.

Nearest Available Unit Dispatch

The operations centre identifies and dispatches the nearest available, fully equipped ground ambulance from the network — minimising response time and ensuring the unit is appropriately resourced for emergency transport. Units are GPS-tracked from dispatch to arrival.

Paramedical Crew on Every Unit

Each dispatched ambulance carries trained paramedical personnel — equipped to provide pre-hospital care, patient stabilisation, and basic life support during transport. The crew communicates patient status to the receiving facility in advance, ensuring the hospital is prepared before arrival.

Hospital-to-Hospital Transfer

When a patient requires a higher level of care than an initial receiving facility can provide — or when a family requests transfer to a preferred or specialist hospital — Ground Ambulance Assist coordinates the inter-facility transfer with full paramedical support and prior coordination with both the transferring and receiving institutions.

Real-Time GPS Tracking & ETA Updates

From the moment dispatch is confirmed, the customer or a designated contact receives real-time updates on the ambulance's location and estimated arrival time — removing the uncertainty that compounds distress during a medical emergency and ensuring bystanders can prepare for the ambulance's arrival.

Caller Support & On-Line Coordination

The operations coordinator stays connected with the caller throughout the emergency — providing first-aid guidance, managing communication with the incoming crew, and acting as the calm, coordinating voice throughout an inherently stressful situation. The customer is never left to manage a medical emergency alone.

Partner with AGI
Give Your Customers the Help That Matters Most.

Contact our partnerships team to discuss how Ground Ambulance Assist can be integrated into your proposition — benefit schedules, service scope, and commercial terms tailored to your channel.

Contact Partnerships Team