Product Overview

Travel Disruption Assistance

Hotel Protect Assist is a non-insurance value add-on that provides assistance when a traveller experiences: missed flights, flight delays, flight cancellations, event cancellations, event postponements, event rescheduling

Rather than leaving travellers to manage disruptions on their own, Hotel Protect Assist provides access to a dedicated assistance team that helps coordinate alternative travel and accommodation arrangements.

For B2B partners, Hotel Protect Assist adds a practical travel support layer that enhances customer experience while creating a valuable premium add-on opportunity.

Hotel Protect Assist — hotel lobby and accommodation

Key Features

What's Included

Comprehensive assistance services designed to help travellers manage flight disruptions and unexpected changes to their travel plans.

Missed Flight Assistance

If a traveller misses a scheduled flight due to unforeseen circumstances, the assistance team helps identify and arrange suitable alternative travel options.

Flight Delay Assistance

When flights are significantly delayed, the assistance team provides guidance and support to help travellers manage onward travel plans and accommodation requirements.

Flight Cancellation Assistance

If an airline cancels a flight, Hotel Protect Assist helps travellers arrange alternative transportation and continue their journey with minimal inconvenience.

Event Cancellation Support

When a booked event is cancelled, the assistance team provides support and guidance to help travellers adjust their plans accordingly.

Event Postponement & Rescheduling Assistance

If an event is postponed or rescheduled, travellers receive assistance in coordinating alternative travel and accommodation arrangements where required.

Alternative Accommodation Assistance

When travel disruptions require an extended stay or overnight accommodation, the assistance team helps identify and arrange suitable accommodation options.

How It Works

Simple Travel Disruption Support

A straightforward process that connects travellers with dedicated assistance when flights or events impact their journey.

Purchase at Booking

Hotel Protect Assist can be added during the travel booking process or bundled with selected travel products.

Travel Disruption Occurs

A missed flight, flight delay, flight cancellation, or event schedule change impacts the traveller's plans.

Contact Assistance Team

The traveller contacts the dedicated assistance team for support.

Alternative Arrangements

The team helps identify and coordinate suitable travel and accommodation alternatives based on the traveller's situation.

Partner Advantage

Why Distribute Hotel Protect Assist

Enhance your travel offering with a valuable assistance service that improves customer experience and creates additional revenue opportunities.

Increases Customer Confidence

Travellers gain reassurance knowing professional support is available when travel plans are disrupted.

Ideal OTA Checkout Add-on

A natural add-on during flight, hotel, and travel package bookings that enhances perceived value and increases attachment rates.

Suitable for Corporate Travel Programmes

Provides additional support for employees travelling for business and strengthens duty-of-care initiatives.

Enhances Premium Membership Benefits

Suitable for loyalty programmes, premium travel memberships, and cardholder benefit programmes.

Complements Travel Insurance

Travel insurance may provide financial protection, while Hotel Protect Assist provides practical travel assistance when disruptions occur.