Product Overview

Protection Against Visa Application Fee Loss

Applying for a visa often involves non-refundable application fees. When a visa is refused, these fees are usually lost regardless of the reason for refusal.

Visa Refusal Fees Assist helps travelers recover eligible visa application fees, providing additional confidence when applying for visas and planning international travel.

For distribution partners, it offers a simple and highly relevant travel add-on that complements visa services, travel insurance, and travel bookings.

Visa Refusal Fees Assist — passport and visa documents

Key Features

What's Included

Core features designed for partner distribution and customer confidence. Contact us for full benefit schedules and commercial terms.

Visa Fee Reimbursement

When a visa application is officially refused, the traveller receives reimbursement of the non-refundable visa application fee paid to the embassy or consulate — up to the covered limit.

All Refusal Reasons Covered

Coverage applies regardless of the reason for refusal — including insufficient ties to home country, documentation concerns, or travel history. The refusal letter is sufficient proof of the trigger event.

Multi-Destination Visa Coverage

Covers application fees for a wide range of destination visas — including Schengen, UK, US, Canada, Australia, and other major visa-required corridors relevant to your distribution market.

Simple Claims Process

Customers submit the official refusal letter and visa fee receipt. The claims process is straightforward, fast, and designed to minimise friction for customers who are already dealing with the disappointment of a refusal.

Family Application Coverage

Where multiple family members apply simultaneously for visas, the add-on can cover the application fees for all named travellers on a single policy — ideal for family travel propositions.

Dedicated Assistance Support

Assistance is available throughout the claim submission and reimbursement process.

How It Works

Simple Visa Fee Reimbursement Process

Visa Refusal Fees Assist is designed to be simple for both partners to distribute and customers to claim — with a clear trigger event and minimal documentation required.

Policy Issued at Purchase

The traveller purchases Visa Refusal Fees Assist alongside their travel insurance or visa application. The policy is activated immediately upon issuance.

Visa Application Submitted

The traveller submits their visa application to the relevant embassy or consulate in the normal way. No pre-notification to AGI is required.

Refusal Letter Received

If the visa is refused, the traveller receives an official refusal letter from the embassy. This letter is the primary document needed to trigger a claim.

Claim Submitted & Paid

The traveller submits the refusal letter and fee receipts. The claim is assessed and reimbursement is processed promptly — directly to the customer.

Partner Advantage

Why Distribute Visa Refusal Fees Assist

A highly relevant travel add-on that addresses one of the biggest concerns for visa applicants.

Increases Booking Confidence

Helps customers feel more comfortable proceeding with travel plans that require visa approval.

Strong Checkout Conversion

A simple and easy-to-understand benefit that performs well during the booking process.

Complements Travel Insurance

Pairs naturally with Schengen Travel Insurance, A2A Travel Insurance, and other travel products.

Valuable for Visa Service Providers

Adds a compelling benefit for visa consultants, visa agencies, and travel facilitators.

Improves Customer Experience

Provides reassurance during the visa application journey.

Suitable for Multiple Distribution Channels

Ideal for OTAs, visa agencies, travel agencies, banks, membership programmes, and insurance partners.